Testimonial - Bear IT
From: Philip Harris
24 Askew Grove, Repton
Derbyshire, DE65 6GJ
To: Mark Lambert; Technical Director, Bear I.T.
Mansfield i-centre, Oakham Business Park
Hamilton Way, Mansfield
Nottinghamshire, NG18 5BR
Date: 11 August 2009
Re: diagnosis and subsequent replacement of damaged Apple laptop computer.
Dear Mark
I am writing to you to remark on the excellent service I received from you and your colleagues at Bear I.T. regarding the diagnosis of my burnt out Apple laptop computer.
As I know you appreciate, we put so much in store in these machines, we come to rely on them so much. When they break it can be a source of a great deal of stress and anxiety. However, you made a very stressful situation so much more tolerable.
I am very impressed with the service I received. From the first ‘phone call through to watching you calmly dismember my broken machine and subsequent communications, the service was highly professional but also friendly and understanding. Unlike some previous experiences I was never blinded by techno-speak and obscure references to even obscurer computing entities. The machine was very carefully examined and a clear diagnosis was provided very promptly. The report you supplied verified to my insurers the problem, greatly putting my mind at rest and ensured that there was no question over the validity of the claim.
Whereas the insurers initially required that I should receive tokens to obtain a new machine from a high street retailer, I was concerned about the level and duration of technical support that I would receive. I am so impressed by the quality of service I received from yourself and your colleagues that I have discussed (and argued) with the insurers the option of obtaining a replacement from your company. I am glad to say that they have agreed. In so doing I feel confident that I am purchasing a machine from specialists and that I can rely on yourself and Bear-IT to provide highly specialized and sensible support in the future.
Many thanks.
Yours sincerely
Philip Harris
Posted: August 14th, 2009 under testimonials.
Tags: Bear IT, Business, computer, good service, job, referral, technical, testimonial